Undelivered placements (e.g. a Throne hour the platform fails to run) are automatically replaced or credited — no ticket needed; the delivery log is checked by code.
Delivery shortfalls against published estimates are compensated in platform credit usable on future placements.
Being outbid is not an undelivered placement: placement time already delivered at your rank is the service you bought, and your listing stays on the board.
Statutory rights (including any applicable consumer withdrawal rights) are unaffected by the above.
Disputes: write to karel@zerobuild.me with your payment reference; we answer within 5 business days.
Reviewed against EU and Estonian law in force as of August 2026. This review was performed with AI assistance and does not constitute advice from a licensed attorney. Questions: contact.